FRONT OFFICE EXECUTIVE

Vacancy Number: 3623
Location: Ghana
Date Posted: 3 October, 2020
Job Expires: 10 October, 2020

Job Purpose

Responsible for welcoming guests, managing online and telephonic bookings, and verifying guests’ payment methods during check-in, registering guests, managing reservations and providing information about rooms, rates and amenities. Provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Should also have a pleasant and professional disposition with guests and other hotel staff.

Duties and Responsibilities

  • Welcome guests upon their arrival
  • Check guests in and out.
  • Receive and manage reservations made online and telephonically.
  • Verify guests’ payment methods during check-in.
  • Assign rooms to guests and inform them of any specials offered by the hotel.
  • Organize transport services for guests at their request.
  • Provide guests with information about the hotel.
  • Keep abreast of attractions that may be of interest to guests.
  • Serve as a host/hostess at conferences, and ensure that all relevant preparations are made for the event.
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Requirements and Qualifications

  • Degree/Diploma from an accredited institution.
  • A minimum of 2 years’ experience in similar role in the Hospitality Industry.
  • Previous hospitality experience would be advantageous.
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Strong written and verbal communication skills.
  • Well-presented and professional appearance.
  • Competency with Microsoft Office.
  • Ability to learn on the job.
  • Excellent customer service skills.
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