Job Purpose

Responsible for welcoming guests, managing online and telephonic bookings, and verifying guests’ payment methods during check-in, registering guests, managing reservations and providing information about rooms, rates and amenities. Provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Should also have a pleasant and professional disposition with guests and other hotel staff.

Duties and Responsibilities

• Welcome guests upon their arrival
• Check guests in and out.
• Receive and manage reservations made online and telephonically.
• Verify guests’ payment methods during check-in.
• Assign rooms to guests and inform them of any specials offered by the hotel.
• Organize transport services for guests at their request.
• Provide guests with information about the hotel.
• Keep abreast of attractions that may be of interest to guests.
• Serve as a host/hostess at conferences, and ensure that all relevant preparations are made for the event.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Requirements and Qualifications

• Degree/Diploma from an accredited institution.
• A minimum of 2 years’ experience in similar role in the Hospitality Industry.
• Previous hospitality experience would be advantageous.
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.