Vacancy Number: 3624
Location: Ghana
Date Posted: 3 October, 2020
Job Expires: 10 October, 2020

Job Purpose

Be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. Provide customers with a warm greeting and handle all incoming requests. In addition, be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.

Duties & Responsibilities

  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution

Qualification & Requirements

  • Degree/Diploma in Hospitality management.
  • A minimum of 3 years’ experience in similar role in the Hospitality Industry.
  • Proven experience as concierge; experience in customer service or relevant role is an advantage
  • Proficiency in English; multilingual is strongly preferred
  • Excellent communication skills
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation