Business Development Specialist

Vacancy Number: 18189
Location: Accra, Ghana
Date Posted: 7 October, 2022
Job Expires: 4 November, 2022

We are looking for a Business Development Specialist who will be responsible for bringing in, keeping and growing clients

Top Priorities:

  • Market Research and Analysis
  • Sales Promotions and Analysis
  • Client Engagement
  • Procurement Management

Personality

We are looking for an energetic experienced person who has great communication and analytical skills to spearhead the growth and sales. You must be highly proactive and able to work independently with little supervision. You must generally be creative and have a strong ability to think on your feet and out of the box. You must be willing to enjoy the unpredictable schedules of the role from meeting clients to attending unplanned conferences/events to delivering client requests per timelines. You must have a deep and good appreciation for technology.

Job Responsibilities

Procurement

  • Research on potential contracts, proposals, bids to engage in, on behalf of Elidel
  • Provide detailed market analysis on contract awardment by companies in specific industries
  • Undertake procurement projects by providing all the necessary resources demanded by clients to qualify for competitive bids
  • Assist senior management in deal negotiations, contract development, due diligence and other business development projects.

Sales

  • Responsible for daily sales pitches, presentations, business plans, reference documents and marketing props
  • Responsible for using innovative marketing tools to design creative products for clients in the quest of sales
  • Responsible for drafting timely reports and analytics on sales activities
  • Responsible for developing tailored marketing strategies to grow client and sales management activities in Elidel
  • Initiate and build relationships with customers through phone, marketing mailer campaigns, in-person contacts, and presentations.
  • Coordinate appointments, meetings and calls between customers and senior management for business expansions and new opportunities.
  • Manage customer meetings with internal teams for project development and delivery activities.
  • Maintain a database of potential customer’s contact numbers and emails.

Client Management

  • Provide accurate information on all sales materials to clients
  • Responsible for frequent telephone and email correspondence with clients
  • Responsible for ensuring all client requests are duly managed and processed accordingly
  • Responsible for ensuring client satisfaction

Qualifications

  • Bachelor’s Degree
  • At least two (3) years’ work experience in Sales, Marketing, Project Management or equivalent role
  • Advanced proficiency level in Microsoft office and relevant marketing tools
  • Knowledge in digital marketing will be an added advantage
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SUPERVISORS

Vacancy Number: 17992
Location: Accra, Ghana
Date Posted: 5 October, 2022
Job Expires: 14 October, 2022

Our Client is a reputable well-established telecommunication company seeking to recruit the role for a period of 3 months to run sales and brand activations of the organization’s strategic objectives.

Job Description

  • Must be able to submit a weekly project of field visits for prospecting to the coordinator at the beginning of each week with the objectives in: number of prospects, number of prospects to convert, number of areas/districts to cover
  • Must be able to make a state of the situation on; the number of resources present, the briefing on the expected sales target per agent, and the repartition of agents by the area every day before field visit
  • Must coach and accompany the teams (responses to objections, management of requests and complaints, etc.) during the day in the field, at the end of the day, makes a consolidated report of the field visit on: the number of areas covered, the number of effective agents, the realization of sales and the challenges
  • Must participate in the evaluation meeting with the coordinator at the beginning of every week

Qualifications and Requirements

  • At least a bachelor’s degree in Marketing and Business Administration
  • Must have at least 2 year’s work experience in related field
  • Must be computer literate and be able to handle a laptop
  • Must have reasonable knowledge in Excel and the use of Google links

Knowledge, Skills, and Attributes

  • Sales supervisor must be enduring, driven, and passionate
  • Must have teamwork and collaborative skills
  • Must have good knowledge of products and services, know the deployment areas, know how to manage stress, be strong in proposals and have a good physical presentation
  • Must know how to manage resources, be proactive and above all, follow objectives
  • Must have good communication skills
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BUSINESS DEVELOPMENT & MARKETING SPECIALIST

Vacancy Number: 16765
Location: Accra, Ghana
Date Posted: 5 September, 2022
Job Expires: 9 September, 2022

Our Client is a global recruitment company seeking to recruit a Business Development & Marketing Specialist to support operations and the delivery of the organization’s strategic objectives.

Job Summary

The ideal candidate will be responsible for driving the company’s sales force by prospecting new clients and retaining existing clients. Will also keep a close eye on clients’ feedback to ensure that company products and services always exceed expectations.

Job Responsibilities

  • Engage in market research in order to identify new opportunities for business
  • Making international sales calls to potential clients in target markets.
  • Collecting market information to analyze trends and identify business opportunities in the USA, and its environs
  • Explain to potential customers the various benefits offered by company products or services; following up so as to close the business deals
  • Respond to queries and complaints from clients as regards the company’s products in this should be done in a timely fashion
  • Develop business proposals for existing and new customers
  • Develop innovative strategies for retaining clients; this includes undertaking interviews in order to get feedback and incorporate it into the growth plan
  • Develop comprehensive knowledge about the business and its development practices, its marketing activities, prospective clients, and the trends in the industry
  • Establish a knowledge storehouse of clients, referrals, presentations, and prospects
  • Participate in forums related to the industry; conferences and client discussions.
  • Oversee all company social media accounts management
  • Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
  • Coordinates social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals
  • Audits and analyses social media presences, including digital advertising costs and returns
  • Analyses social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement

Job Qualifications & Requirements

  • Bachelor’s degree in Business Management, Marketing, Human Resource Management, or related field
  • 3-5 years of proven experience working as a Business Development Executive, preferably with an international organization
  • Background in HR will be an added advantage
  • Knowledge in international market trends, preferably USA standard

Knowledge, Skills & Attributes

  • Proficiency in all Microsoft Office applications
  • Ability to work in a fast-paced environment
  • Networking and marketing skills
  • Planning and organization skills
  • Strong business acumen
  • Excellent analytical, problem-solving, and management skills
  • Excellent negotiation and decision-making skills
  • Effective communication skills
  • Detail-oriented
  • Flexible and able to multitask on the job

 

Application Deadline: September 9, 2022

For the full Job Description, kindly apply on our website job portal at www.elidelprestige.com. Qualified professionals should send a Resume/CV to careers@elidelprestige.com. Kindly note that only shortlisted applicants will be contacted.

** Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position.

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Digital Marketing Specialist

Vacancy Number: 15360
Location: Accra, Ghana
Date Posted: 28 July, 2022
Job Expires: 5 August, 2022

Our Client is a reputable well-established firm in the machinery and equipment industry, incorporated under the Laws of Ghana. Our Client is seeking to recruit a Digital Marketing Specialist to support operations and the delivery of the organization’s strategic objectives.

Reporting to: Head of Marketing

Internal Dynamics: Sales & After Market Teams, Finance Team, & BU’s Mgt. Team

External Dynamics: Advertising Agencies, Local Service Providers, & Digital ad suppliers

Basic Responsibility

To create the group digital marketing strategy and digitalization process and translate them into effective plans that ultimately add value to the customer and contribute to the achievement of business goals and organizational performance.

Accountability & Responsibility

  • Align action plans, activities, and scope of digital marketing and digital transformation with group business objectives set by Top Management
  • Monitor and measure effectiveness
  • Upholding the Corporate Brand
  • Integrate marketing and communication campaigns
  • Execute and maintain the digital transformation endeavours

Main Responsibilities

Duties include, but are not limited to the following:

  • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Design, build and maintain our social media presence
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Brainstorm new and creative growth strategies
  • Plan, execute, and measure experiments and conversion tests
  • Collaborate with internal teams to create adapted sales offerings
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points of our Customer Journey
  • Instrument conversion points and optimize user funnels
  • Collaborate with agencies and other vendor partners
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
  • Design and implement the company’s digital roadmap.
  • Create the bridge between data and the business operations to gather customer insight from the data
  • Maintaining a balance between business and technology.
  • Connect digital investments to enterprise KPIs in order to achieve positive digital transformation.
  • Problem-solving:  ability to generate creative solutions to deal with operational problems remotely

Education

Bachelor’s Degree or equivalent certification ( Digital Marketing) or related field

Experience

Minimum 5 years of professional experience in similar role;

Multi-national exposure is a major plus; Machinery Experience (or B2B company) is a major plus of which 3 years in a leadership role.

Technical Competencies

  • Good Planning, Prioritizing, & Organizing skills, with strong Follow-up.
  • Strong knowledge of Marketing Plans’ and Activities’ preparation and execution.
  • High exposure and awareness of Social Media, Branding, and Promotional Activities.
  • Good exposure to External Service providers (Websites, Advertising agencies, Promotional agencies…).
  • Strong Verbal and Written Communication skills, with ability to prepare News Letters, Presentations, and Reports.
  • Strong internet and IT skills (Internet collaborative tools, knowledge of devices, collaborative workspaces, Networks, Gsuite).
  • Good Negotiation Skills.

Leadership Competencies

  • Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
  • Excellent Interpersonal, Communication, Collaboration and Influence abilities.
  • Customer Centric.
  • High energy with strong Drive for results.
  • Creativity and Innovation, with ability to come up with new ideas and initiatives.
  • Inclusiveness and ability to work well with different cultures and working environments.
  • Ability to lead and coordinate efforts of  team in multiple locations
  • Analytical skills

Languages:

Fluency in Languages: English

Other Requirements:

Travel: Working Conditions, etc

jobRegistrationSuccess

Telesales Advisor

Vacancy Number: 15359
Location: Accra, Ghana
Date Posted: 28 July, 2022
Job Expires: 5 August, 2022

Our Client is a reputable well-established firm in the machinery and equipment industry, incorporated under the Laws of Ghana. Our Client is seeking to recruit a Telesales Advisor to support operations and the delivery of the organization’s strategic objectives.

Reporting to: Head of Telesales

Internal Dynamics: Finance, maintenance and Spare parts, Sales Rep & Advisors, Rental

Basic Responsibility:

  • To prospect for and establish relationships with new business/customers through call drives.
  • To maintain contact with the company’s customers, and ensure database information is updated/accurate.
  • To promote the company’s products and services by supporting Sales, Spare parts Sales, and Maintenance.
  • To provide internal support for customer enquiries and complaints.
  • To attend marketing and brand activations as deemed necessary.
  • To manage call portfolios and provide daily, weekly and monthly reports as required.
  • To initiate opportunities for rentals and the sale of used machinery.
  • To follow up on outstanding quotations and facilitate closing the transaction.
  • To achieve and exceed telephone call and appointment related KPI
  • To use Hubspot CRM as the main platform to perform all the above activities

Accountability & Responsibility:

  • To ensure that the database is updated daily with details of all incoming telephone activity.
  • To plan and implement your own customer telephone call follow up strategy, in line with the portfolio and quarterly strategy set by H.O.D.
  • Consistently maintaining the existing client database within the company’s core values.
  • Be abreast with our product portfolio.

Main Responsibilities

Duties include, but are not limited to the following:

  • To make telephone calls and manage information on our customer base.
  • Make cold calls to find prospective customers and book appointments for sales advisors
  • Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets.
  • Act as an admin assistant to the Sales Advisors and support to close deals.
  • Actively use the CRM to prospect, source and maintain customer contact in the assigned
  • Follow up on new leads and referrals resulting from enquiries and referrals and keep records of customer follow ups
  • Respond promptly and effectively to customer and non-customers enquiries.
  • Maintain a professional image always through personal actions and initiatives.
  • Enhance the company’s reputation and brand image by consistently working to implement the Company’s core values.
  • Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget.

Education

  • Minimum of a HND or Bachelors’ Degree.
  • Excellent telephone tone and manner.
  • Must be competent in excel, word and CRM systems

Technical Competencies

  • Excellent presentation skills.
  • Excellent marketing and sales skills.
  • Good interpersonal and networking skills.
  • Excellent negotiation skills.
  • Must be self-motivated and results driven.
  • Must be a team player
  • Able to work under diverse working conditions
  • Able to handle the sales pressure and give out optimum results

Leadership Competencies

  • Possess personal qualities of Integrity, Respect, and Commitment to the corporate mission.
  • Excellent Interpersonal, Communication, Collaboration and Influence abilities.
  • Customer Driven (Internal & External).
  • High energy with a strong drive for results.
  • Creativity and Innovation, with the ability to come up with new ideas and initiatives.
  • Inclusiveness and ability to work well with different cultures and working environments.

Languages

  • Fluency in languages: French/English.

Application Deadline: July 5, 2022

For the full Job Description, kindly apply on our website job portal at www.elidelprestige.com. Qualified professionals should send a Resume/CV to careers@elidelprestige.com. Kindly note that only shortlisted applicants will be contacted.

** Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position.

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Executive Assistant

Vacancy Number: 14710
Location: Accra, Ghana
Date Posted: 22 July, 2022
Job Expires: 29 July, 2022

Elidel Prestige Limited is seeking an Executive Assitant with experience to support administrative tasks.

Job Purpose:

The Executive Assistant will perform a wide range of administrative and office support activities. He/She shall report directly to the CEO.

Requirements:

  • Bachelors Degree Preferred
  • Minimum Of 3 years experience
  • Proficient in Microsoft Office Suite
  • Highly Organized &. Motivated
  • Excellent Verbal &. Communication Skills
  • Detail Oriented and good time management skills with the ability to prioritize work
  • Demonstrate the ability to take initiative, anticipates needs and exercises independent and sound Judgment

 

Application Deadline: July 29, 2022

For the full Job Description, kindly apply on our website job portal at www.elidelprestige.com. Qualified professionals should send a Resume/CV to careers@elidelprestige.com. Kindly note that only shortlisted applicants will be contacted.

 

** Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position.

 

 

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BUSINESS DEVELOPMENT & SALES OFFICER

Vacancy Number: 14609
Location: Accra, Ghana
Date Posted: 20 July, 2022
Job Expires: 26 July, 2022

Our client is a reputable well-established organization in the medical industry incorporated under the Laws of Ghana. The client is seeking a Business Development & Sales Officer with experience to develop and execute strategies to increase client base, company sales, and revenues.

Job Purpose:

The BD & Sales Officer will develop and execute strategies to increase client base, company sales and revenues. You will identify profitable business opportunities and secure sound business deals for the sale of the company’s diagnostic services.

Key Accountabilities

  • Develop and sustain solid relationships with company stakeholders and clients.
  • Develop in-depth knowledge of company offerings, pricing, and policies, and improve existing sales proposals. You should also ensure that the company is able to achieve revenue targets.
  • Engage with the target audience to promote cancer awareness, stressing the importance of early detection and providing education on the methodology and technology used.
  • Develop innovative strategies for retaining clients; this includes undertaking interviews to get feedback and incorporate inputs into the growth plan.
  • Prepare annual budget (marketing) and track expenses relating to the budget.
  • Develop comprehensive knowledge about the business and its development practices, its marketing activities, prospective clients, and the trends in the industry.
  • Establish a knowledge storehouse of clients, referrals, REPs, presentations, and prospects.
  • Participate in forums related to the industry, conferences, and client discussions, and act as a representative of the company.
  • Determine cross-selling opportunities among different offices.
  • Analyse client’s feedback data to determine whether clients are satisfied with our products and services.
  • Provide insight into product development and competitive positioning.
  • Analyse financial data and develop effective strategies to reduce business costs and increase company profits.
  • Conduct market research to identify new business opportunities.
  • Collaborate with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.
  • Meet with potential clients to present company offerings and negotiate business deals.
  • Respond to queries and complaints from clients as regards the company’s products and services in a timely manner

 Qualification & Experience:

  • Bachelor’s degree in Business Management or Administration, Finance, Accounting, Marketing, or related field
  • 3 – 5 years proven experience working as a Business Development Officer in similar role preferably in the medical services industry

Knowledge, Skills & Attributes

  • Proficiency in all Microsoft Office applications
  • The ability to travel as needed
  • The ability to work in a fast-paced environment
  • Excellent analytical, problem-solving, and management skills
  • Exceptional negotiation and decision-making skills
  • Networking and marketing skills
  • Planning and organization skills
  • Effective communication skills
  • Strong business acumen
  • Detail-oriented
  • Exhibit passion and commitment in serving our clients
  • Must be a notably pleasant character
  • Must be flexible and able to multitask on the job

Application Deadline: July 26, 2022

For the full Job Description, kindly apply on our website job portal at www.elidelprestige.com. Qualified professionals should send a Resume/CV to careers@elidelprestige.com. Kindly note that only shortlisted applicants will be contacted.

 

** Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position.

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Market Research Analyst

Vacancy Number: 14330
Location: Accra, Ghana
Date Posted: 14 July, 2022
Job Expires: 21 July, 2022

Our Client is a reputable well-established firm in the machinery and equipment industry, incorporated under the Laws of Ghana. Our Client is seeking to recruit a Market Research Analyst to support operations and the delivery of the organization’s strategic objectives.

Reporting to: Commercial Manager

Job Summary:

Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation Develop and monitor data quality metrics and ensure business data and reporting needs are met.

Responsibility:

Duties include, but are not limited to the following:

  • Collect and studies information about: Competitors, pricing, Market segmentation, products, Customers and Sales trends
  • Summarize and analyses data and make recommendations
  • Conduct survey, focus groups, personal interviews, and observations using the appropriate research tools.
  • Acquire, organize, analyse, disseminate, and monitors information on markets, clients, competitors, specific projects, technology, and legislative developments to the sales team and management.
  • Obtain data to support the forecasting of big deals and tracking of markets and trends to prevent lost deals.
  • Gather data on competitors and analyse their projects, win/losses, methods of marketing, strategies, and assist with the development of sales strategies.
  • Assist with identification and update of opportunities by reviewing and understanding industry and product knowledge.
  • Prepare reports, illustrating data graphically and translating complex findings into written text for the sales team and management.
  • Update data and run reports as needed in Hubspot (CRM).

Requirements and skills

Education:

  • Bachelor Degree or Higher National Diploma in Business administration, Marketing, or relevant field is preferred.
  • Certification in Marketing, Sales or relevant field is a plus

Skills:

  • Ability to prioritize and complete a high volume of work, managing multiple projects and coordinating multiple requests to successful completion.
  • Proven ability to take initiative and build strong and productive personal relationships
  • Excellent creative and strategic abilities.
  • Excellent writing and verbal communication skills.
  • Excellent computer skills using Microsoft Office, including PowerPoint, Excel, Word, etc.
  • Basic understanding of data management and analytical software, such Hubspot (CRM tool)
  • Proven Market Research Analysis experience
  • Ability to interpret large amounts of data and to multi-task
  • Search engines, web analytics and business research tools acumen
  • Adequate knowledge of data collection methods (polls, focus groups, surveys etc)

Technical Competencies

  • Strong attention to detail
  • Hands on experience with CRM software and MS Office
  • Understanding of sales performance metrics
  • Excellent marketing and sales skills.
  • Good interpersonal and networking skills.
  • Knowledge of the business, competitors and our customer’s markets; preferably experience from construction machinery, construction and mining industries.
  • Must be self-motivated and results driven.
  • Machinery Experience (or B2B) is a major plus.
  • Able to work under diverse working conditions

Leadership Competencies

  • Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
  • Excellent Interpersonal, Communication, Collaboration and Influence abilities.
  • Defusing upset customers using interpersonal communication skills
  • Ability to prioritize.
  • Excellent organizational and multitasking skills
  • A team player with high level of dedication
  • Willingness to convey key feedback from customers internally
  • Ability to work under strict deadlines
  • Customer Driven (Internal & External).
  • High energy with strong Drive for results.
  • Creativity and Innovation, with ability to come up with new ideas and initiatives.
  • Inclusiveness and ability to work well with different cultures and working environments.

Languages

  • Fluency in languages: English.
jobRegistrationSuccess

GENERAL MANAGER- MARKETING

Vacancy Number: 12242
Location: Accra, Ghana
Date Posted: 20 May, 2022
Job Expires: 27 May, 2022

Our client is a reputable well-established organization in the apparel industry incorporated under the Laws of Ghana. The client is seeking a General Manager-Marketing with experience in the apparel sector to implement strategies that will ensure the survival and viability of the organization’s brand in the Ghanaian business environment.

Job Purpose

To maximize the Company’s agreed long and short-term volume and profit objectives for all existing and new product lines in this sector, and to oversee the company’s financial interests so as to optimize the utilization of the company’s assets and manpower.

He/She will be responsible for the direction of sales, marketing, and operations of Sportwear in Ghana. He/She will also be responsible for the P&L of this vertical and will have the duty to set and execute the strategy to make the brand the leading sports apparel and merchandise brand in Ghana.

Job Description:

  1. Develop a perspective plan, for the Sports Apparel sector covering sales volume and turnover; Cash Flow, manpower, and P & L.
  2. Develop a one-year business plan with a clear business rationale.
  3. Develop a strong supply chain that meets the needs of the product for its business goals in Merchandise and Apparel.
  4. Develop relationships and collaborate with other sports entities/sports teams, academies, schools, etc. as well as other mainstream consumers.
  5. Formulate short-term tactical plans that are cost-effective, efficient, realistic, and support strategies of the product across Ghana.
  6. Maintain a cooperative team environment that promotes high-performance standards and the attainment of goals.
  7. In long term, recruit and train the Facility managers and account reps, and provide a stimulating and open work environment that encourages an entrepreneurial and non-bureaucratic culture.
  8. The development of a database of customers.
  9. Managing apparel/e-commerce business initiatives from conception to implementation to delivery with quantifiable results.
  10. Achieve Financial and budget targets for the Merchandise and Apparel Division working capital deployment merchandising, marketing cost, and expenses.
  11. Prepare overall budget and allocate budget following the time frame of activities implementation
  12. Develop a personal knowledge of and personal relationship with, the Company’s Sports and leisure communities, media, and government regulatory institutions.
  13. Develop required contacts with environmentally sensitive publics such as key bureaucrats, Police, customs, etc.

Competency Required:

Should have relevant experience in the Apparel Industry: prior work in merchandise apparel is strongly preferred.

 

Working Relationship:

  • Direct reports – Distribution Operations, Finance Accounting, Banking, and Banking Audit & Treasury.
  • Staff from the USA branch.
  • Key publics in the Retail market.
  • Peers in other Companies in West Africa.
  • Head offices Staff – logistics Team, Directors Etc.
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Parts Counter Sales Executive

Vacancy Number: 11607
Location: Accra, Ghana
Date Posted: 8 March, 2022
Job Expires: 26 July, 2022

Our Client is a reputable well-established firm in the machinery and equipment industry, incorporated under the Laws of Ghana. Our Client is seeking to recruit a Parts Counter Sales Executive to support operations and the delivery of the organization’s strategic objectives.

Job Summary

This role provides essential support for the Aftersales team. Responsible for the efficient handling of enquiries, quotations, sales orders, help to improve the productivity of Technicians and sales engineers by dealing with customer calls. Responsible for coordinating the company’s CRM (salesforce) Contributes to the quality of customer service and the achievement of sales targets to improve productivity.

Responsibilities

  • Serve as a point of contact for customers with queries about Parts orders and deliveries.
  • Provide support for the Aftersales department.
  • Provide high-quality customer service to help achieve sales targets
  • Duties include, but are not limited to the following:
  • Ensure the sales counter is always manned during working hours
  • Ensure a requisition is promptly raised for any non-stock items that are required
  • Research and provide customers with correct part information by utilizing all available resources to determine customer need
  • Ensure customer satisfaction where possible, during your dealings.
  • Maintain regular telephone contact with your customer list
  • Complete quotations and invoicing in a prompt and efficient manner
  • Actively use salesforce to record your contacts and potential leads on sales as well as updating of machine hours where possible
  • Engage with the aftersales accountant to ensure payments are made on time for the account sales you have made
  • Identify potential customers that can utilise elements of our support in alternate brands
  • Regularly update customer contact details both on salesforce and SAP
  • Work closely with the warehouse coordinator to ensure parts and waybills are prepared in a reasonable timeframe for the customer to take
  • Ensure you have a list of any parts you are waiting for, their requisition numbers and that you chase them on a regular basis with the Parts Co-ordinator
  • Advise customer on substitution or modification of part when replacement is not available
  • Advise customer of any quality improvement or service bulletin on part replacement
  • Maintain communication with customers on open orders
  • Communicate effectively to build strong, long term, trusting relationships with customers
  • Promote a one stop shop to customer
  • Gather as much data as possible from the client regarding their machine operation and hours so the business can improve its actionable data

Requirements

  • Bachelor of Science degree or Higher National Diploma in Business administration, Marketing, or relevant field is preferred.
  • Certification in Marketing, Sales or relevant field is a plus
  • At least 2 years of proven work experience as PSSR or counter sales, or a relevant role.
  • Country Experience is a major plus;

Technical Competencies

  • Strong attention to detail
  • Hands on experience with CRM software and MS Office
  • Understanding of sales performance metrics
  • Excellent marketing and sales skills.
  • Good interpersonal and networking skills.
  • Knowledge of the business, competitors and our customer’s markets; preferably experience from construction machinery, construction and mining industries.
  • Must be self-motivated and results driven.
  • Machinery Experience (or B2B) is a major plus.
  • Able to work under diverse working conditions
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