Our Client is a reputable well-established company in the Cashew Nut Processing industry incorporated under the Laws of Ghana. Our client is seeking to fill the vacancy in the above mentioned role.

The business is looking to enhance its cadre of professionals as follows:

JOB DESCRIPTION

Degree in Science (min)/ recommendation from recognized institution and internal performance evaluating procedures or related field.

Knowledge in GMP, APPCC and standards related to food safety.

At least one-year experience in similar position/performance evaluation, recommendation.

Knowledge in food safety management, good knowledge in occupational, health and safety management and leadership skills, interpersonal relationship skills, higher level of integrity, good computer skills, excellent communication skills.

RESPONSIBILITIES:

Investigate and set standards for quality/health and safety;
Ensure the maintenance of the quality program;
Ensure the maintenance of the activities established in the company’s quality program;
Ensure compliance with food quality and safety standards required by the company,
customers and government agencies;
Determine and agree in-house quality procedures, standards and/or specification;
Ensure Specific quality requirements of suppliers are met;
Ensure that the processing of cashew comply with standards of company ;
Write management/technical reports;
Provide advice and guidance on the preparation of documentation and interpretation of quality assurance procedures;
Monitoring performance and determining training needs;
Supervise technical or laboratory staff;
Ensure compliance with regulatory agencies and external standards. eg EPA, FDA, etc.

Job Purpose

Responsible for welcoming guests, managing online and telephonic bookings, and verifying guests’ payment methods during check-in, registering guests, managing reservations and providing information about rooms, rates and amenities. Provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Should also have a pleasant and professional disposition with guests and other hotel staff.

Duties and Responsibilities

• Welcome guests upon their arrival
• Check guests in and out.
• Receive and manage reservations made online and telephonically.
• Verify guests’ payment methods during check-in.
• Assign rooms to guests and inform them of any specials offered by the hotel.
• Organize transport services for guests at their request.
• Provide guests with information about the hotel.
• Keep abreast of attractions that may be of interest to guests.
• Serve as a host/hostess at conferences, and ensure that all relevant preparations are made for the event.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Requirements and Qualifications

• Degree/Diploma from an accredited institution.
• A minimum of 2 years’ experience in similar role in the Hospitality Industry.
• Previous hospitality experience would be advantageous.
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.

Job Purpose

Responsible for welcoming guests, managing online and telephonic bookings, and verifying guests’ payment methods during check-in, registering guests, managing reservations and providing information about rooms, rates and amenities. Provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Should also have a pleasant and professional disposition with guests and other hotel staff.

Duties and Responsibilities

• Welcome guests upon their arrival
• Check guests in and out.
• Receive and manage reservations made online and telephonically.
• Verify guests’ payment methods during check-in.
• Assign rooms to guests and inform them of any specials offered by the hotel.
• Organize transport services for guests at their request.
• Provide guests with information about the hotel.
• Keep abreast of attractions that may be of interest to guests.
• Serve as a host/hostess at conferences, and ensure that all relevant preparations are made for the event.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Requirements and Qualifications

• Degree/Diploma from an accredited institution.
• A minimum of 2 years’ experience in similar role in the Hospitality Industry.
• Previous hospitality experience would be advantageous.
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.

Job Purpose

Responsible for taking orders and serving food and beverages to guests. Also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

Duties & Responsibilities

• Preparing restaurant tables with special attention to sanitation and order
• Attending to customers upon entrance to the restaurant
• Presenting menus, serving and helping customers select food/beverages
• Take and serve orders
• Answer questions or make recommendations for complementary products
• Collaborate with other restaurant servers and kitchen/ bar staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payments

Qualification & Requirements

• Diploma from a recognized institution
• A minimum of 2 years experience in similar role
• Minimum 18 years of age
• Previous waitstaff experience required
• Hands-on experience in cashier duties
• Excellent communication skills
• Knowledge of English language
• Excellent customer service skills
• Attention to cleanliness and safety

Job Purpose

Responsible for taking orders and serving food and beverages to guests. Also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

Duties & Responsibilities

• Preparing restaurant tables with special attention to sanitation and order
• Attending to customers upon entrance to the restaurant
• Presenting menus, serving and helping customers select food/beverages
• Take and serve orders
• Answer questions or make recommendations for complementary products
• Collaborate with other restaurant servers and kitchen/ bar staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payments

Qualification & Requirements

• Diploma from a recognized institution
• A minimum of 2 years experience in similar role
• Minimum 18 years of age
• Previous waitstaff experience required
• Hands-on experience in cashier duties
• Excellent communication skills
• Knowledge of English language
• Excellent customer service skills
• Attention to cleanliness and safety

Job Purpose

Responsible for creating and maintaining a cleaning schedule for the kitchen, cleaning the stoves, ovens, pots, pans, grills, and refrigerators, and washing dishes, glasses, and cutlery.

Duties & Responsibilities

• Removal of waste
• Operating kitchen machines
• Cleaning and polishing cookware surfaces
• Arranging and organizing the kitchen to be in order

Qualification & Requirements

• High School certificate required
• Minimum 18 years of age
• Previous cleaning experience in a food industry will be an advantage
• Commitment to safety, hygienic and security procedures
• Great organizational skills
• Experience operating commercial electric equipment

Job Purpose

Responsible for creating and maintaining a cleaning schedule for the kitchen, cleaning the stoves, ovens, pots, pans, grills, and refrigerators, and washing dishes, glasses, and cutlery.

Duties & Responsibilities

• Removal of waste
• Operating kitchen machines
• Cleaning and polishing cookware surfaces
• Arranging and organizing the kitchen to be in order

Qualification & Requirements

• High School certificate required
• Minimum 18 years of age
• Previous cleaning experience in a food industry will be an advantage
• Commitment to safety, hygienic and security procedures
• Great organizational skills
• Experience operating commercial electric equipment

Job Purpose

To Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. Ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.

Duties & Responsibilities

• Check the daily arrival list for VVIP’s or guests with special need.
• To be present at the Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspect guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure.
• Inform Front Desk Cashier to charge items given on loan, in case there are any charges applicable.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Assist guest with Long term luggage storage requests / Left luggage requests.
• Update and file the left luggage request form / Long Term luggage request form.
• Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• Perform any other service assigned by management

Qualification & Requirements          

• Diploma in relevant field
• Experience working in a hotel or serviced apartment environment
• Excellent customer service and communication skills

Job Purpose

To Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. Ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.

Duties & Responsibilities

• Check the daily arrival list for VVIP’s or guests with special need.
• To be present at the Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspect guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure.
• Inform Front Desk Cashier to charge items given on loan, in case there are any charges applicable.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Assist guest with Long term luggage storage requests / Left luggage requests.
• Update and file the left luggage request form / Long Term luggage request form.
• Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• Perform any other service assigned by management

Qualification & Requirements          

• Diploma in relevant field
• Experience working in a hotel or serviced apartment environment
• Excellent customer service and communication skills

Job Purpose

Responds to communications from guests, travel agents and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Create and maintain reservation records-usually by date of arrival and alphabetical listing. Also prepare letters of confirmation and promptly processes any cancellation and modifications of bookings.

 Duties & Responsibilities

• Process reservations by mail, telephone, cable, fax or central reservation systems referral.
• Process reservations from the sales office, other hotel departments, and travel agents.
• Know the type of rooms available as well as their location and layout.
• Know the selling status, rates, and benefits of all packages plans.
• Know the credit policy of the hotel and how to code each reservation.
• Create and maintains reservation records by date of arrival and alphabetical listing.
• Determine room rates based on the selling tactics of the hotel.
• Prepare letters of confirmation.
• Communicate reservation information to the front desk.
• Process cancellations and modifications and promptly relays this information to the front desk.
• Understand the hotel’s policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities on the basis of reservations.
• Help develop room revenue and occupancy forecasts.
• Prepare expected arrival list for front office use.
• Assist in preregistration activities when appropriate.
• Monitor advances deposit requirements.
• Handle daily correspondence. Responds to inquiries and makes reservations as needed.
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
• Configuring rates on the hotels property management system.

Qualification & Experience

• Degree/Diploma from an accredited institution.
• A minimum of 2 years’ experience in similar role in the Hospitality Industry.
• Good knowledge in Microsoft office
• Knowledge in the use of hotel software and functionalities
• Excellent interpersonal and communication skills