Job Purpose

Responds to communications from guests, travel agents and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Create and maintain reservation records-usually by date of arrival and alphabetical listing. Also prepare letters of confirmation and promptly processes any cancellation and modifications of bookings.

 Duties & Responsibilities

• Process reservations by mail, telephone, cable, fax or central reservation systems referral.
• Process reservations from the sales office, other hotel departments, and travel agents.
• Know the type of rooms available as well as their location and layout.
• Know the selling status, rates, and benefits of all packages plans.
• Know the credit policy of the hotel and how to code each reservation.
• Create and maintains reservation records by date of arrival and alphabetical listing.
• Determine room rates based on the selling tactics of the hotel.
• Prepare letters of confirmation.
• Communicate reservation information to the front desk.
• Process cancellations and modifications and promptly relays this information to the front desk.
• Understand the hotel’s policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities on the basis of reservations.
• Help develop room revenue and occupancy forecasts.
• Prepare expected arrival list for front office use.
• Assist in preregistration activities when appropriate.
• Monitor advances deposit requirements.
• Handle daily correspondence. Responds to inquiries and makes reservations as needed.
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
• Configuring rates on the hotels property management system.

Qualification & Experience

• Degree/Diploma from an accredited institution.
• A minimum of 2 years’ experience in similar role in the Hospitality Industry.
• Good knowledge in Microsoft office
• Knowledge in the use of hotel software and functionalities
• Excellent interpersonal and communication skills