Our Client is a reputable well-established firm in the machinery and equipment industry, incorporated under the Laws of Ghana. Our Client is seeking to recruit a Telesales Advisor to support operations and the delivery of the organization’s strategic objectives.

Reporting to: Head of Telesales

Internal Dynamics: Finance, maintenance and Spare parts, Sales Rep & Advisors, Rental

Basic Responsibility:

• To prospect for and establish relationships with new business/customers through call drives.
• To maintain contact with the company’s customers, and ensure database information is updated/accurate.
• To promote the company’s products and services by supporting Sales, Spare parts Sales, and Maintenance.
• To provide internal support for customer enquiries and complaints.
• To attend marketing and brand activations as deemed necessary.
• To manage call portfolios and provide daily, weekly and monthly reports as required.
• To initiate opportunities for rentals and the sale of used machinery.
• To follow up on outstanding quotations and facilitate closing the transaction.
• To achieve and exceed telephone call and appointment related KPI
• To use Hubspot CRM as the main platform to perform all the above activities

Accountability & Responsibility:

• To ensure that the database is updated daily with details of all incoming telephone activity.
• To plan and implement your own customer telephone call follow up strategy, in line with the portfolio and quarterly strategy set by H.O.D.
• Consistently maintaining the existing client database within the company’s core values.
• Be abreast with our product portfolio.

Main Responsibilities

Duties include, but are not limited to the following:

• To make telephone calls and manage information on our customer base.
• Make cold calls to find prospective customers and book appointments for sales advisors
• Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets.
• Act as an admin assistant to the Sales Advisors and support to close deals.
• Actively use the CRM to prospect, source and maintain customer contact in the assigned
• Follow up on new leads and referrals resulting from enquiries and referrals and keep records of customer follow ups
• Respond promptly and effectively to customer and non-customers enquiries.
• Maintain a professional image always through personal actions and initiatives.
• Enhance the company’s reputation and brand image by consistently working to implement the Company’s core values.
• Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget.

Education

• Minimum of a HND or Bachelors’ Degree.
• Excellent telephone tone and manner.
• Must be competent in excel, word and CRM systems

Technical Competencies

• Excellent presentation skills.
• Excellent marketing and sales skills.
• Good interpersonal and networking skills.
• Excellent negotiation skills.
• Must be self-motivated and results driven.
• Must be a team player
• Able to work under diverse working conditions
• Able to handle the sales pressure and give out optimum results

Leadership Competencies

• Possess personal qualities of Integrity, Respect, and Commitment to the corporate mission.
• Excellent Interpersonal, Communication, Collaboration and Influence abilities.
• Customer Driven (Internal & External).
• High energy with a strong drive for results.
• Creativity and Innovation, with the ability to come up with new ideas and initiatives.
• Inclusiveness and ability to work well with different cultures and working environments.

Languages

• Fluency in languages: French/English.

Application Deadline: July 5, 2022

For the full Job Description, kindly apply on our website job portal at www.elidelprestige.com. Qualified professionals should send a Resume/CV to careers@elidelprestige.com. Kindly note that only shortlisted applicants will be contacted.

** Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position.