Telesales Advisor

Vacancy Number: 15359
Location: Accra, Ghana
Date Posted: 28 July, 2022
Job Expires: 5 August, 2022

Our Client is a reputable well-established firm in the machinery and equipment industry, incorporated under the Laws of Ghana. Our Client is seeking to recruit a Telesales Advisor to support operations and the delivery of the organization’s strategic objectives.

Reporting to: Head of Telesales

Internal Dynamics: Finance, maintenance and Spare parts, Sales Rep & Advisors, Rental

Basic Responsibility:

  • To prospect for and establish relationships with new business/customers through call drives.
  • To maintain contact with the company’s customers, and ensure database information is updated/accurate.
  • To promote the company’s products and services by supporting Sales, Spare parts Sales, and Maintenance.
  • To provide internal support for customer enquiries and complaints.
  • To attend marketing and brand activations as deemed necessary.
  • To manage call portfolios and provide daily, weekly and monthly reports as required.
  • To initiate opportunities for rentals and the sale of used machinery.
  • To follow up on outstanding quotations and facilitate closing the transaction.
  • To achieve and exceed telephone call and appointment related KPI
  • To use Hubspot CRM as the main platform to perform all the above activities

Accountability & Responsibility:

  • To ensure that the database is updated daily with details of all incoming telephone activity.
  • To plan and implement your own customer telephone call follow up strategy, in line with the portfolio and quarterly strategy set by H.O.D.
  • Consistently maintaining the existing client database within the company’s core values.
  • Be abreast with our product portfolio.

Main Responsibilities

Duties include, but are not limited to the following:

  • To make telephone calls and manage information on our customer base.
  • Make cold calls to find prospective customers and book appointments for sales advisors
  • Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets.
  • Act as an admin assistant to the Sales Advisors and support to close deals.
  • Actively use the CRM to prospect, source and maintain customer contact in the assigned
  • Follow up on new leads and referrals resulting from enquiries and referrals and keep records of customer follow ups
  • Respond promptly and effectively to customer and non-customers enquiries.
  • Maintain a professional image always through personal actions and initiatives.
  • Enhance the company’s reputation and brand image by consistently working to implement the Company’s core values.
  • Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget.


  • Minimum of a HND or Bachelors’ Degree.
  • Excellent telephone tone and manner.
  • Must be competent in excel, word and CRM systems

Technical Competencies

  • Excellent presentation skills.
  • Excellent marketing and sales skills.
  • Good interpersonal and networking skills.
  • Excellent negotiation skills.
  • Must be self-motivated and results driven.
  • Must be a team player
  • Able to work under diverse working conditions
  • Able to handle the sales pressure and give out optimum results

Leadership Competencies

  • Possess personal qualities of Integrity, Respect, and Commitment to the corporate mission.
  • Excellent Interpersonal, Communication, Collaboration and Influence abilities.
  • Customer Driven (Internal & External).
  • High energy with a strong drive for results.
  • Creativity and Innovation, with the ability to come up with new ideas and initiatives.
  • Inclusiveness and ability to work well with different cultures and working environments.


  • Fluency in languages: French/English.

Application Deadline: July 5, 2022

For the full Job Description, kindly apply on our website job portal at Qualified professionals should send a Resume/CV to Kindly note that only shortlisted applicants will be contacted.

** Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position.